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  • ​How Do I Place An Order?
    Browse our products and select the item(s) you want to purchase. Add the selected item(s) to your shopping cart by clicking the "Add to Cart" button. Review your shopping cart to ensure you have the correct items and quantities. Click on the "Checkout" button to proceed to the checkout page. Fill in your shipping and billing information. Choose your preferred payment method and enter the necessary details. Review your order one last time and click "Place Order" to complete the process.
  • What payment methods do you accept?
    We accept a variety of payment methods, including; Cards: Visa, MasterCard, American Express, Discover, etc. PayPal Google Pay Bank Transfers (in some regions) Gift Cards (if applicable)
  • Is my payment information secure?
    Yes, your payment information is secure. We employ industry-standard encryption technology to protect your personal and financial data during the payment process. Your information is not stored on our servers after the transaction is completed.
  • Do you offer installment or buy now, pay later (BNPL) payment options?
    We do not currently offer installment or BNPL payment options.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. During the checkout process, you can select your country and see the available shipping options and costs. We offer free standard shipping (3 to 8 business days) on orders over €100 or express shipping at €25 (1 to 4 business days) All prices displayed in EUR are subject to the currency exchange value. For Orders that amount less than €100, the shipping fee is €10 EU wide and the equivalent Internationally depending on currency exchange value, these fee's are subject to change without warning, however, the amount will always be displayed at checkout.
  • Can I change my payment method after I've placed an order?
    Unfortunately, once an order has been placed, you may not be able to change the payment method. If you encounter issues with your chosen payment method, please contact our customer support for assistance.
  • How long will it take for my order to be shipped?
    The shipping time depends on several factors, including your location, the shipping method selected, and product availability. After placing your order, you will receive an estimated delivery date. Please note that this is an estimate and may be subject to change.
  • Can I track my shipment?
    Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. You can also log in to your account (if created) to access order tracking information.
  • What shipping options are available, and how much do they cost?
    Shipping options and costs vary depending on your location and the weight and size of your order. During the checkout process, you will see the available shipping options and their associated costs. You can choose the one that best suits your needs.
  • Do you offer expedited or express shipping?
    Yes, we offer expedited or express shipping options for customers who need their orders to arrive quickly. These options may be available at an additional cost, which will be displayed during the checkout process.
  • What should I do if my order doesn't arrive within the estimated delivery time?
    If your order is delayed and hasn't arrived within the estimated delivery time, please check your order's tracking information first. If you have concerns or need assistance, contact our customer support, and we will investigate the issue and provide you with an update on your shipment's status. If you have any further questions about payment or shipping that are not addressed here, please feel free to reach out to our customer support team for assistance via chat or on We're here to help ensure a smooth shopping experience for you.
  • Is ordering from your website secure?
    Yes, ordering from our website is secure. We prioritize the protection of your personal and financial information. Our website uses encryption technology (usually indicated by "https" in the URL) to safeguard data during the ordering process. We also employ robust security measures to prevent unauthorized access to your information.
  • How do you protect my payment information?
    We employ stringent security measures to protect your payment information. This includes encryption, firewall protection, and secure socket layer (SSL) technology. Your payment details are transmitted securely to ensure confidentiality.
  • Is it safe to save my payment information for future purchases?
    Yes, we offer the option to save your payment information for convenience on future purchases. However, rest assured that your payment details are stored using industry-standard security protocols and encryption to keep them safe.
  • What can I do to ensure a secure online shopping experience?
    To enhance your online security: ​Ensure your internet connection is secure (look for the padlock symbol in the browser). Keep your devices and browsers up-to-date with the latest security patches. Use strong, unique passwords for your accounts. Regularly review your account statements for unauthorized transactions.
  • General Terms and Conditions
    By using this website and/or registering as a user, you agree to be bound by these Terms and Conditions.
  • After-Sales Service Protocol
    We kindly ask you to be reasonable when processing any potential claim. Nevertheless, will always comply with the Guarantee Law and we will make every effort to offer you the best service possible. Most of the cases require simple & easy solutions. For this purpose, we put our human team at your service to help you to answer any question you may have.
  • After Sales & Customer Service
    Contact us; Email: Live chat support on our website. Contact Us Page on our website.
  • What happens if something needs to be changed after an order has been placed?
    In case you need to change some particular detail of the shipping or invoicing addresses, it can be changed if the order has not been shipped yet. In the rest of the cases, the solution is to cancel the order and place a new one. A few days later, will refund the cancelled order, however, we kindly ask you to send an email to the explaining what has happened. Our team will try to answer back as soon as possible.
  • What can I do in case of an incident?
    Possible Solutions: Incident within 24/48 hours of delivery with signs of damaged package: All our products leave the warehouse with the packaging in perfect condition. If you or your customer detects any damage on delivery, it is INDISPENSABLE that you state it clearly on the dispatch note of the courier company indicating for instance PACKAGE VISIBLY DAMAGED. If you are a reseller, you should use the order confirmations you send to your customers to train them in this good practice, as does with you. If you inform us of an incident within 24 hours of delivery attaching the scanned dispatch note, we can use this document to claim on the shipper’s insurance & replace the damaged product with a new one once the incident has been solved. Incidents between 48 hours & 15 days of delivery: If you need to file a complaint about a defective product, packaging or any other defect you may detect, we will need to verify the incident with photos and returning your product for an on-site check.
  • Wrong Product shipped
    We will accept the replacement of wrong products. will pay for the shipping expenses as long as the customer/distributor has informed of the incident within 48 hours of delivery, except if decides to refund the value of the product instead.
  • Guarantee- support after 15 days of delivery
    All products have a 2-year guarantee offered by the manufacturer from the date of delivery. Defects caused by negligence, hits, misuse, tampering or wear and tear are not included. In the case of incidents where a claim on the guarantee is justified, the product will be repaired, replaced, returned or have it’s price reduced, in compliance with the law.
  • The guarantee will be void
    If any detail of the guarantee or the proof of purchase is modified, altered or replaced; and/or if the identification number or the guaranteed product is tampered with or repaired without prior authorisation by the Technical Service.
  • To make use of the guarantee
    You must communicate this to us through our communication channels indicating: order number. Product description. Description of the product’s issue. Attached photos or videos in the case of visible damage. Each case will be dealt with individually and you will be given the technical service address of each manufacturer for your country or the place where you or your customer must send the product and accessories (with prepaid expenses). If official technical support is available, the repair period will be that established by the official technical service.
  • Return of products in perfect condition does not buy back the products if our customers decide to return the product.
  • In which cases will not refund 100% of the product’s value?
    If the product has clear signs of misuse, unjustified damage or arrives in bad condition. If the product is returned without the packaging, with a damaged packaging, or with transport labels that make the packaging unusable – 50% of the product’s value may be discounted; and if the product is returned with missing parts or accessories, or if the incident description is not real – the product will not be refunded.
  • What happens if a customer does not collect an order?
    When an order is not collected by the consignee, it will be returned to our warehouse. Once we have received it, it will be processed by the Technical Support team and passed on to the Administration Department for the refund to be processed. The order shipment and the return to the warehouse entail transportation expenses, which the company or person who placed the order must pay for. Consequently, you will receive a payment corresponding to the order return minus the two-way delivery expenses. This process may take up to 4 weeks.
  • What is Your Privacy Policy?
    Effective Date: 30/09/2023 Introduction; Welcome to ("we," "us," or "our"). At, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you visit our website or use our services. This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. By accessing or using our website and services, you consent to the practices described in this Privacy Policy. Please take a moment to review this Privacy Policy carefully to understand how we collect, use, and protect your personal information. Information We Collect We may collect the following types of personal information when you visit our website or use our services: 2.1. Information You Provide: We may collect personal information that you provide directly to us, such as your name, email address, phone number, billing and shipping addresses, and payment information when you make a purchase. 2.2. Device and Usage Information: We may collect information about your device, including its IP address, browser type, operating system, and location data. We may also collect information about how you interact with our website, including the pages you visit, the products you view, and your browsing activity. 2.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your online activity and preferences. You can manage your cookie preferences through your browser settings. How We Use Your Information We may use your personal information for the following purposes: 3.1. To Provide Services: We use your personal information to process and fulfill your orders, provide customer support, and communicate with you about your purchases. 3.2. Marketing and Promotions: With your consent, we may send you promotional communications about our products, special offers, and events. 3.3. Analytics and Improvement: We use information collected to analyze trends, monitor website performance, and improve our website and services. 3.4. Legal Compliance: We may use your personal information to comply with legal obligations, such as tax reporting and fraud prevention. Sharing Your Information We may share your personal information with third parties in the following circumstances: 4.1. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and providing customer support. 4.2. Legal Compliance: We may disclose your information if required by law or in response to legal requests, such as court orders or government investigations. 4.3. Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. Your Rights and Choices 5.1. Access and Correction: You have the right to access, correct, or update your personal information. You can do so by contacting us using the contact information provided below. 5.2. Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us. 5.3. Cookies: You can manage your cookie preferences through your browser settings. Data Security We take reasonable measures to protect your personal information from unauthorized access and use. However, no data transmission over the internet or security system is entirely secure, and we cannot guarantee the security of your information. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Malta Chat function on our website Thank you for entrusting us with your personal information. We are committed to protecting your privacy and providing transparency about how we collect, use, and protect your data.
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